Refund Policy

Welcome to VELARIONEXI's Refund Policy page. We prioritize customer satisfaction and are committed to providing a transparent and straightforward refund process. Please read the following carefully to understand our policies and procedures.

Eligibility for Refunds

• Products must be returned within 30 days of the purchase date.
• Items must be in their original packaging, unused, and in the same condition that you received them.
• Proof of purchase is required for all refunds.

Non-Refundable Items

Please be aware that certain items are not eligible for a refund, including:

• Gift cards
• Discounted or sale items
• Downloadable software products

Refund Process

To initiate a refund, follow these steps:

1. Contact our customer service team via email at [email protected].
2. Include your order number and a detailed explanation of the issue.
3. Our team will review your request and respond within 5-7 business days.
4. If approved, refunds will be processed to your original method of payment within 10 business days.

Exchanges

If you need to exchange an item, please reach out to our customer service at [email protected]. Exchanges are subject to product availability and condition.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a VELARIONEXI error or a defective product. Shipping costs are non-refundable.

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to reach out to our customer service team at [email protected].